Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Justforsurvival.com will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
3.2 Orders not Received
Justforsurvival.com will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Justforsurvival.com takes no responsibility if products have been lost.
b. If the logistics company provides return service to China, Justforsurvival.com will put the products in your private inventory and will not refund them when we receive the returned items.
c. Justforsurvival.com cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3.3 Products Damaged
Justforsurvival.com offers a full refund or a replacement if packages arrived are badly damaged.
Justforsurvival.com offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Justforsurvival.com cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, Your clients shall complain or open a dispute to you within 30 days after packages are delivered.
d. For service products, Justforsurvival.com refunds you the cost of the product which is the price in China market. Otherwise, Justforsurvival.com will not take any responsibility for them.
3.4 Incorrect or Missing Products
Justforsurvival.com has a strict quality control process before products are dispatched.
Justforsurvival.com will deal with incorrect or missing products as follows:
a. For incorrect products, Justforsurvival.com offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Justforsurvival.com offers a refund or resend if you provide a screenshot of your complaint including name, content and date.
c. For parts missing which doesn’t affect product function, Justforsurvival.com may refund partially or resend the missing part; for parts missing which affect product function, Justforsurvival.com will resend the product only.
d. For accessories, Justforsurvival.com will resend the accessories.
Notes:
For size problem, Justforsurvival.com will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
4. Wrong Receipt Information
If the buyer puts wrong receipt information on an order, the buyer should contact the us via [CONTACT US PAGE LINK] to request us to update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, Justforsurvival.com shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Justforsurvival.com, Justforsurvival.com should check the proof and give a response within 3 business days.
If the proof checked by Justforsurvival.com is not showing the problem clearly and or if the proof checked by Justforsurvival.com is not showing the problem clearly, the proof is invalid, and the Justforsurvival.com has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the Justforsurvival.com, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, Justforsurvival.com should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, Justforsurvival.com should refund the order within 3 business days of the refund request.
If proof is valid, and buyer requests redelivery, Justforsurvival.com should redelivery within 5 business days of proof approval. Please note Justforsurvival.com has the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
5.1 Incorrect or Missing Products
Justforsurvival.com has a strict quality control process before products are dispatched.
Justforsurvival.com will deal with incorrect or missing products as follows:
a. For incorrect products, Justforsurvival.com offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Justforsurvival.com offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.
c. For parts missing which doesn’t affect product function, Justforsurvival.com may refund partially or resend the missing part; for parts missing which affect product function, Justforsurvival.com will resend the product only.
d. For accessories, Justforsurvival.com will resend the accessories.
Notes:
For size problem, Justforsurvival.com will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
5.2 Service Products
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, Justforsurvival.com may not refund the product cost.
b. Any disputes arising from bad quality, Justforsurvival.com may not accept as the supplier is not Justforsurvival.com.
c. For service products without Justforsurvival.com quality checking inspection, Justforsurvival.com may not accept the disputes.
6. Logistics Issues
6.1 Invalid tracking information
If Justforsurvival.com verifies the tracking number is wrong, and Justforsurvival.com fails to provide the correct one within 4 business days, Justforsurvival.com will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, Justforsurvival.com require refund order within 3 business days since buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and Justforsurvival.com fails to provide any valid tracking updated info, the buyer may apply for a refund. Justforsurvival.com requires refund order within 3 business days as buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.4. Shipping Method Limits
Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. Justforsurvival.com lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL、Electric PostNL、Packet Eub、Packet Postal Route、Packet Postal、Packet Railway Economy.
Notes:
When choosing certain shipping methods, the remote addresses will be charged additional cost.
6.5 Force Majeure
Justforsurvival.com takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Justforsurvival.com will notify you by [BUSINESS EMAIL ADDRESS].
6.6 Destination Limits
Due to limited international transportation, Justforsurvival.com will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
7. Other
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through [CONTACT US PAGE LINK].
Justforsurvival.com will try its best to assist buyers in these special circumstances in a timely manner. After notifying Justforsurvival.com, Buyers should expect a decision from Justforsurvival.com on these types of issues no later than two weeks.
Justforsurvival.com takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Justforsurvival.com will notify you by [BUSINESS EMAIL ADDRESS].
7.1 Return
Products can be returned to Justforsurvival.com China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at Justforsurvival.com China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
a. If you indeed want to return the products, please email Justforsurvival.com and someone will respond to you within 1 to 5 business days.
b. Please return products within 10 days after receiving products and after speaking with someone at Justforsurvival.com.
7.2 Orders Cancellation
For orders cancellation, Justforsurvival.com offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Justforsurvival.com has planned and prepared for you after payment.
7.3 Deadline of Opening Dispute
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
7.4
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Justforsurvival.com to help
